Frequently Asked Questions

How long do I have to return an item?
We offer exchanges and returns for a full refund on items not worn within 30 business days of receiving your purchase. Please note that all sale items are final sale and will not be accepted for return or refund.
What payment methods do you accept?
Visa, Mastercard, American express, PayPal, Apple Pay, Google Pay
What currency will I be charged in?
All payments are made through GBP. Any currency conversion will be handled by your financial institution.
I have received a damaged or incorrect item
  • We hope this is never the case, however no one is perfect so we will do our best to resolve the issue as soon as possible
  • If you believe you have received a faulty or incorrect item, please contact us as soon as possible with your order number and images with the issue so this can be resolved as quickly as possible.
  • Please DO NOT SHIP BACK any items before you have contacted us
How can I track my orders?
  • Access the shipping confirmation email and track your order to check the delivery status
  • If you have not received this email, please check your spam folder. If it is not there, please contact our customer service team info@esmethelabel.co.uk
Do you offer free shipping?

Yes we offer free shipping on all orders

Can I cancel/amend my order?
If you would like to cancel/amend your order, please email info@esmethelabel.co.uk ASAP and our team will do their best to resolve this before your order is dispatched.
Where are your products made?
All products are designed and manufactured in the UK from the finest quality
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